Whether you’ve been in business for many years or are in the early stages, your organization has a core genius that should be identified and systemized.
Your core genius is your unique way of attracting customers, delivering value and making money. The trick is to identify the core processes that support your organization’s genius and make sure everyone follows them.
Your core processes will support your organization’s genius
Commercial aviation boasts a 99.9 percent success rate, which is primarily due to a well-defined and well-executed operations process that is at the heart of every flight.
In business, as in aviation, figuring out your magic formula isn’t enough to achieve true sustainable growth. You must execute well by implementing “core” repeatable processes that will consistency deliver your “genius” over and over again. Every business has approximately six to 10 core processes, which can include:
Each commercial flight consists of a series of procedures with checklists to ensure consistent results during all critical phases of a flight (takeoff, landing, and emergency operations). When you consider that more than 28,000 flights fly each day without incident, the 99.9 percent stat is quite remarkable. The commercial aviation industry has found their magic formula for successful flight operations. (Customer service and baggage operations are a whole other story!)
Identify your magic formula for attracting clients, delivering services and making money. Then support it with the core processes that will produce sustainable results.
Now that’s a success formula to fly with!
Tags: aviation, core processes, Leadership, lessons from the cockpit
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